CGS Online Learning

Technical Support

We are here to help. We understand for new users, and even experienced Web users, online classes can be challenging. It is our job to help you bridge the technology gap to make sure your online education flows smoothly.

If you have a problem or a question, we have three ways to help you out:

The Online Help Desk

The Online Help Desk provides immediate information and answers for students, and it is accessible while you are taking your course. Helpful information, aided by images and in-depth text, provides you with instructions on how to use the software in all eCollege.com courses.

Email Support

Students can email the helpdesk@advance.upenn.edu 24 hours a day and we will get back to you fast. Our average response time is 6 hours.

Phone Support

Our Help Desk is available by phone 24 hours a day, 7 days a week. You can reach us at 303-873-0005.