Computrace

SAS Computing has licensed Absolute Software's Computrace as an option for all SAS Allocation Computers.

Computrace offers two important services in the event that your laptop is stolen.

  • First, it can help the police locate and retrieve your stolen computer.
  • Second, Computrace can send a signal to your stolen laptop which will cause it to erase all of the data from your computer.

Frequently Asked Questions about Computrace

  • Q: How does Computrace work?
  • A: A small program is installed on your computer.  This program runs in a way that is meant to ensure that it will keep working even if a thief tries to erase the hard drive.  This program regularly (once very 24 hours) sends information over the internet to the company that makes Computrace which identifies the computer and its network location. The program uses minimal system resources and will not interfere with the normal operation of your computer.
  • Q: Does Computrace track my location?
  • A: Computrace will store the network address from which your computer last connected.  Six SAS Computing staff members are able to access this information, and all will act in accordance with Penn's Policy on Privacy in the Electronic Environment.  This information will only be used if you report that your laptop has been stolen.  After you file a police report and notify SAS Computing staff, we will contact Absolute Software staff who will work with police to use this network information to help recover your stolen laptop.  The time the software last checked in (without network information), may be used to verify that the software is still working properly.
  • Q: Who can erase my computer?
  • A: After you file a police report, the SAS Dean's Office will be in contact with you to consult with you about remotely erasing the computer.  If the decision is made to erase the computer, the SAS Computrace Liaison will authorize Absolute Software to send the remote command that will erase the computer.  Authorizing this action requires the Liaison to use both a secure password and a one-time-use pin.