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Email Help for SAS Students

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Email Help for SAS Students

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

Welcome new students! Questions about how to log in to your new @sas email address?

When you created your @SAS email address, you provided a forwarding address to an account you already have (e.g.  a gmail or AOL account).  All mail sent to your @SAS address will be delivered to that forwarding address.  You don’t need to log in to a special SAS email system to access your mail. 

Later this summer, you’ll be presented with more options for how you can handle your SAS email.  For now, just log into the account you specified when you created your SAS address, and that’s where you’ll find all your official communications from Penn.
 

Never disclose your email password!

Students are often targeted by fraudulent "phishing" messages.  The subject line and content of these messages come in various forms and can look very authentic. If you get any message that ask you for your password, please do NOT reply or forward the message - just delete it. If you think you already may have been deceived into disclosing your password, please fill out the help form below and we will investigate (and of course you should NOT include your password in your help request).

SAS Computing or other legitimate system administrators will never ask for your password.

Getting SPAM messages from your own address?

Spammers will "spoof" the "from" address on their messages in an attempt to bypass spam filters on Penn email systems.  System administrators continually fine-tune the filtering on our anti-SPAM systems to minimize the impact of this problem.  If you see SPAM coming from you own account, that does NOT mean that someone has broken into your account.

Want to setup Penn Live on your mobile device or an email client (e.g. Apple Mail, Outlook or Thunderbird)?

You can get configuration information from our Mobile Device FAQ and Client Configuration page

 

Report a problem or questions about your SAS Email

 
  1. Full Name:
  2. Full SAS Email Address:
  3. If you're having trouble accessing your SAS email, please provide an alternate email address where we can contact you:
  4. Phone Number:
    If we need to reach you by phone, let us know when you are most likely to be available
  5. Pennkey Username (if you have one):
  6. PennCard ID Number: (the middle eight numbers)
  7. Student status:
    College Undergraduate
    LPS Undergraduate
    LPS Graduate/Post-bac
    SAS Graduate
    Fels
    Organizational Dynamics
    ELP
    Other (specify in description)

    How do you access your email?
  8. Where is your SAS email delivered?
    Penn Live
    Mail.SAS
    Forward to an outside provider. Which one?
    (if "Other," please indicate which service provider you use in the "problem description" field below)
    Not sure
  9. What type of system are you using
    Operating system :
    Are you accessing your email from on or off campus?
  10. How are you trying to access your email? (check all that apply)
    Through a web browser What browser?
    Through an email client What email client are you using?:
    Mobile device What platform? What carrier?

    What type of problem or question do you have?
  11. Please describe your comment, suggestion or problem. For problem reports, please be as specific as possible. Paste in any relevant error messages..
  12. I would like to make an appointment to get help in person with this problem.

A few minutes after you submit this form, an automatic response from the SAS Computing Student Help Desk will be sent to the email address you provided above.

 

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