SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department
Top 5 Email Help Issues for Students
Looks here for solutions to common help issues or use the form below to report or problem or question
1. I am having trouble logging in to my SAS email
If you are not sure how to log in to your SAS email, visit our log in help page
2. I forgot my Google@SAS password.
3. I already have a personal GMail account. Can I use that for my SAS email?
4. How can I setup my mobile device or mail program for Google@SAS?
Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.
5. My Pennlive account is not working. How can I regain access to the account?
As of June of 2012 SAS is no longer in a contractual relationship with Microsoft and do not have the ability to manage accounts or reset passwords. To regain access your account go to:
Sign in with your SAS address and your Pennlive password. Click on "Your info" and then "manage your sign in email." Go through the verification process by providing another email address to send the verification code to and then provide that code to verify the account. Then go to Manage account aliases. You will want to make your SAS address the secondary email. If you do not have another email address associated with this account you will need to click on add email and then add an account you own and make this address the primary email account. Once that is set you will then be able to sign into your account with the primary email address you have set using your existing password. Regaining access to the account in this manner will also stop messages from being routed to the account. Since PennLive accounts are unsupported we recommend setting your SAS address to forward messages to another account you own by going to: