Email Help for SAS Students

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Email Help for SAS Students

 

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

Students, please check our online documentation for the answers to common questions.

Getting SPAM messages from your own address?

We receive numerous reports from students who get SPAM messages that appear to come from their own account.
Student accounts are typically NOTcompromised in these cases. Spammers are "spoofing" the "from" address on their messages in an attempt to bypass spam filters on Penn email systems.  System administrators continually fine-tune the filtering on our anit-SPAM systems to minimize the impact of this problem.

Please just delete any inappropriate messages. You can also change the
password on your email account as a precaution again unauthorized use of your account.

 Never disclose your email password!

Penn students are often targeted by fraudulent "phising" messages.  The subject line and content of these messages come in various forms.  They often appear to come from SAS Computing or other legitimate support providers and can look very authentic.

SAS Computing or other legitimate system administrators will never ask for your password.

If you get any message that ask you for your password, please do NOT reply or forward the message - just delete it.

If you think you already may have been deceived into disclosing your password, please fill out the help form below and we will investigate (and of course you should NOT include your password in your help request).   

More information available at http://www.sas.upenn.edu/computing/help/phishing

 

Penn Live
General information about Penn Live
Forgot your Penn Live password?
Want to configure your mobile phone to work with Penn Live?

Using GMail or another provider for your SAS Email
General information about forwarding to an outside service provider
What outside email service providers are recommended?
How can I review or change my forwarding configuration?

The Mail.SAS system
Students enrolled prior to May 2007 had accounts on the Mail.SAS system
General information about Mail.SAS
Forgot your Mail.SAS password?
Trouble with your quota?

General questions about SAS Email
How do I create a SAS email account?
How do I configure my SAS Email?

Report a problem or questions about your SAS Email

Please tell us who you are.

  1. Full Name:
  2. Full SAS Email Address:
  3. If you're having trouble accessing your SAS email, please provide an alternate email address where we can contact you:
  4. Phone Number:
    If we need to reach you by phone, let us know when you are most likely to be available
  5. Pennkey Username (if you have one):
  6. PennCard ID Number: (the middle eight numbers)
  7. Student status:
    College Undergraduate
    LPS Undergraduate
    LPS Graduate/Post-bac
    SAS Graduate
    Fels
    Organizational Dynamics
    ELP
    Other (specify in description)

    How do you access your email?
  8. Where is your SAS email delivered?
    Penn Live
    Mail.SAS
    Forward to an outside provider. Which one?
    (if "Other," please indicate which service provider you use in the "problem description" field below)
    Not sure
  9. What type of system are you using
    Operating system :
    Are you accessing your email from on or off campus?
  10. How are you trying to access your email? (check all that apply)
    Through a web browser What browser?
    Through an email client What email client are you using?:
    Mobile device What platform? What carrier?

    What type of problem or question do you have?
  11. Please describe your comment, suggestion or problem. For problem reports, please be as specific as possible. Paste in any relevant error messages..
  12. I would like to make an appointment to get help in person with this problem.

A few minutes after you submit this form, an automatic response from the SAS Computing Student Help Desk will be sent to the email address you provided above.

 

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