SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department.

Students, please check our online documentation for the answers to common questions.

Penn Live
General information about Penn Live
Forgot your Penn Live password?
Want to configure your mobile phone to work with Penn Live?

Using GMail or another provider for your SAS Email
General information about forwarding to an outside service provider
What outside email service providers are recommended?
How can I review or change my forwarding configuration?

The Mail.SAS system
Students enrolled prior to May 2007 had accounts on the Mail.SAS system
General information about Mail.SAS
Forgot your Mail.SAS password?
Trouble with your Inbox quota?
Exceeded your disc quota?

General questions about SAS Email
How do I create a SAS email account?
How do I configure my SAS Email?

Report a problem or questions about your SAS Email

Please tell us who you are.

1. Full Name:
   
   
2. Full SAS Email Address:
   
   
3. If you're having trouble accessing your SAS email, please provide an alternate email address where we can contact you:
   
   
4. Phone Number:
   If we need to reach you by phone, let us know when you are most likely to be available
   
   
   
5. Pennkey Username (if you have one):
   
   
6. PennCard ID Number: (the middle eight numbers)
   
   
7. Student status:
   College Undergraduate
   CGS Undergraduate
   CGS Graduate/Post-bac
   SAS Graduate
   Fels
   Organizational Dynamics
   ELP
   Other (specify in description)
   
   How do you access your email?
   
   
8. Where is your SAS email delivered?
   Penn Live
   Mail.SAS
   Forward to an outside provider. Which one? please select GMail Hotmail Yahoo AOL Other
   (if "Other," please indicate which service provider you use in the "problem description" field below)
   Not sure
   
   
9. What type of system are you using
   Operating system : please select Windows XP Windows Vista Mac OS Linux
   Are you accessing your email from on or off campus? please select on campus off campus
   
   
10. How are you trying to access your email? (check all that apply)
    Through a web browser What browser? please select Internet Explorer Firefox Safari Opera Other
    Through an email client What email client are you using?: please select Apple Mail Entourage Eudora Mozilla Mozilla Thunderbird Netscape Messenger Outlook Outlook Express Other
    Mobile device What platform? please select Blackberry Apple iPhone Palm Windows Mobile Other What carrier? please select Verizon T-Mobile Sprint/Nextel AT&T/Cingular Other Don't know
    
    What type of problem or question do you have?
    
    
11. Please describe your comment, suggestion or problem. For problem reports, please be as specific as possible. Paste in any relevant error messages..
    
    
    
12. I would like to make an appointment to get help in person with this problem.
    

A few minutes after you submit this form, an automatic response from the SAS Computing Student Help Desk will be sent to the email address you provided above.

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