Google@SAS FAQ

Google@SAS is a suite of email and collaboration tools customized especially for Penn students. It is based on the popular GMail and Google Apps services that many students already use. With Google@SAS, your account will be based on your SAS email address (e.g. bfranklin@sas.upenn.edu). Google@SAS consists of two main components:

1. GMail@SAS This is the familiar Gmail service, but without advertising and directly linked to your SAS email address (e.g. bfranklin@sas.upenn.edu). When you sign up for GMail@SAS all mail sent to your SAS address will be delivered to your GMail@SAS account; when you send mail it will come from your @sas address. GMail@SAS can be accessed through a web browser, a mobile device or mail client program such as Thunderbird, Outlook or Apple Mail.
2. GoogleApps@SAS This is the popular Google Apps suite, including Google Calender, Docs, Sites, Groups, and Contacts. Since accounts are based on SAS email addresses, it will be easy to collaborate with other SAS students through GoogleApps@SAS.

Even if you already have a regular GMail account, Google@SAS offers several advantages:

• Your account name will be based on your SAS email address. Your account will be automatically configured to send mail from your SAS address. You can easily share docs and other Google resources with classmates; if you know their SAS email address, you know their Google@SAS name.
• You can keep your school and personal email accounts separate, but you can easily link your personal and Google@SAS accounts if you choose to do so. With linked accounts, you log in once and can easily switch between your accounts.
• Penn’s agreement with Google provides strong assurances for the security and privacy of Google@SAS email accounts.

No; Google@SAS is optional. You can choose to use either GMail@SAS or GoogleApps@SAS or both. For example, you may want to use GoogleApps@SAS to facilitiate collaboration with classmates, but have your SAS email routed to another account you already have.

All SAS graduate and undergraduate students who are actively enrolled in SAS are eligible to use Google@SAS. Faculty and staff are not eligible at this time.

Google is not allowed to exhibit advertising to active Penn students. Contractually, Google does not receive any ownership of stored data. Google has agreed to protect the confidentiality of Penn's private information with the same standard of care in which they protect their own private corporate information.

Your Google@SAS account will remain active until about 6 months after your graduate. However, SAS Computing is investigating ways to provide continued access to your account after graduation and will provide additional information in the future.

All active Penn students will need to switch to Google@SAS or select another forwarding destination for their SAS email by January 2013.  We encourage you to change your email delivery as soon as possible. After January 2013, you will still be able to log into your Penn Live account to access old messages; you just won't be able to have new mail delivered to Penn Live.  

You can import messages from the Inbox of a Penn Live account into Google@SAS. This process will only work for messages in your inbox; it will not work for mail in Sent or other folders. Please note that after you start using Google@SAS you will still be able to log into your Penn Live account to access old messages. Click here for more information.

You can move your contacts from your Penn Live account to your Google@SAS account.  In Penn Live, go to Options>More Options>under customizing your contacts click Exporting Contacts.  This will generate a .csv file for you to download.  To import the .csv file into your Google@SAS account follow the instructions found here.

If you are happy with your current arrangements, you don't need to do anything. You can continue to forward mail to your personal GMail account. If you want to sign up for Google@SAS, you will be able to do so. Please visit our page summarizing the relative merits of each approach.

If you are happy with your current arrangements, you don't need to do anything. You can continue to forward mail to the account you are currently using. If you want to want to sign up for Google@SAS, you will be able to do so.

No, your SAS email address will not change. If you sign up for GMail@sas, mail will be delivered to your new account, instead of whatever account you previously used for your SAS email.

Go to http://gmail.sas.upenn.edu. This is the official log in page. Note that on this page you just enter your PennKey in the username field; you should not include @sas.upenn.edu.

If you log in on a general google login screen, you should enter your full email address as the username

You can change your password at https://emailapps.sas.upenn.edu/configure/provision.php. This works even if you don't remember your current password. You will need to log in with your Pennkey user name and Pennkey password.

You can easily change how your name appears in your Google@SAS account by going to https://emailapps.sas.upenn.edu/configure/provision.php

You can be simultaneously signed in to both a Google@SAS account and personal Google account, then switch between the two accounts. See Google documentation on Using Multiple Accounts for details

You can use IMAP (recommended) or POP to access your email. Instructions for Thunderbird can be found here. Instructions for Apple Mail can be found here. Other mail client instructions found here:

See details about how to configure an email client using IMAP
See details about how to configure an email client using POP

Remember to follow the instructions for Google Apps users, which includes using the full email address (e.g., franklin@sas.upenn.edu) as the user name, and the password you selected for Google@SAS.

You can use IMAP (recommended) or POP to access your email:

See details about how to configure a mobile phone using IMAP
See details about how to configure a mobile phone using POP

Remember to follow the instructions for Google Apps users, which includes using the full email address (e.g. bfranklin@sas.upenn.edu) as the user name, and the password you selected for Google@SAS.

If you have an iOS device such as an iPhone, iPad or iPod touch, you also have the option of using Google Sync. Google Sync makes it possible to fully integrate your Google@SAS email, calendar, and contacts list with Mail, iCal, and Address Book (iOS 3 and above).

See details about how to set up Google Sync for email, calendar and contacts

For Blackberry users, to configure your Google@SAS account on your device you will want to:

1. Go to Email Setup and select add an account, select Gmail.
2. Enter your SAS address but enter an incorrect password, this will allow the device to provide you with the option for manual configuration.
3. When the first attempt fails click on the link that says 'I will provide the settings for the account,' select IMAP/POP, enter your correct password, enter the server imap.googlemail.com, and your Username is your full SAS email address. Click Save and your account will be created on the device.

You can use Google chat with any one of the University supported chat programs:

Adium/iChat for Mac OS

1. If you have no other chat accounts, select Google Talk from the list of account types when you open the program. Otherwise, go to the Adium/iChat menu, select Preferences, Account, and click the plus sign at the bottom left in order to choose the account type.
2. Fill in your full email address for the GTalk ID or Account name (e.g. branklin@sas.upenn.edu) and your email password.
3. Click Done and you should be successfully connected.

Pidgin for Windows

1. If you have no other chat accounts, click Add when you first open the program and select XMPP from the list of account types. Otherwise, click Accounts, Manage Accounts, and Add in order to choose the account type.
2. Fill in just the beginning portion of your email address for the user name (e.g. bfranklin for bfranklin@sas.upenn.edu) and your email password.
3. Next to Domain, fill in sas.upenn.edu
4. Under the Advanced tab, fill in talk.google.com next to Connected Server.
5. Click Add and you should be successfully connected.

You can share Google@SAS resources by using the same general process for sharing resources in ordinary Google accounts. In the "sharing" box, just start typing the name or SAS email address of the person with whom you want share. You'll see that as you are typing, a list of Google@SAS account holders will appear. Select your intended person from the list of available choices. Please note that most SAS faculty and staff do NOT have Google@SAS accounts; for these people, you'll usually need to share to their personal Google account (see below)

See details about how to share Google Docs
See details about how to share Google Calendars

Yes, you can share your docs, calendars or other resources with any valid Google account. Just enter their Google account in the list of people with whom you want to share.

Google has lots of great help available. Just click the little gear icon in the upper right corner of the screen, right next to your user name. Then select "Help" from the drop-down menu.

If you can't find an answer in the Google docs, or if your question concerns the status of your account, please use the SAS student email help form.