Steps to take before proceeding:
- You must create a new profile if you are using an existing email client. Editing an existing account profile may cause problems and is not recommended.
To configure Outlook 2002 and 2003 (which shall be referred to in this document as simply, "Outlook"), follow the steps below.
- Launch Outlook.
- Select Email Accounts from the Tools drop down menu. (If you do not see Email Accounts, then click on the arrows at the end of the Tools menu to extend the list.)
- Click Add a New Email Account and then click Next.
- Select IMAP and then click Next.
- Enter your full name in the Your Name field and enter you email address (e.g. firstname.lastname@example.org) in the Email Address field.
- Set Incoming Mail Server to facstaff.sas.upenn.edu.
- Enter your facstaff.sas username in User Name field in the Logon Information section.
- Uncheck the box labeled Remember password.
- Ensure that the box labeled Log on using Secure Password Authentication (SPA) is not checked.
- Enter facstaff.sas.upenn.edu as the SMTP server.
- Click on More Settings.
- Click on the Outgoing Server tab.
- Turn SMTP Authentication on. Make sure that "My outgoing server (SMTP) requires authentication" is checked. Then select "Use same settings as my incoming mail server."
- Make sure that the box labeled Secure Password Authentication is not checked.
- Click on the Advanced tab.
- Under Incoming mail (IMAP), ensure the box beside, "This server requires a secure connection (SSL)" is checked. Note that the port number used will change automatically.
- Ensure the box beside, "This server requires a secure connection (SSL)" is checked under Outgoing mail (SMTP).
- Ensure that "INBOX" (no quotes) is entered in the Root folder path field.
- Click OK to save your settings.
- Click Next.
- Click Finish.
- Close and relaunch Outlook. Some settings will not take effect unless you do so.
Testing your account configuration:
- Make sure you can successfully receive and send email by sending yourself a test message and then checking for new mail.
- If you have problems, please contact your local computing support provider (LSP). Please see here to find out who that is.