Resetting Your Password

If you have think you have forgotten your password, remember that passwords are case sensitive (i.e., uppercase and lowercase letters make a difference). If you get a "password incorrect" error, always make sure that the 'Caps Lock' key on your keyboard is not set.

If you need to change your password using your PennKey, please go to this web page to fix your email password:

If the system accepts the password, you will be connected to a page that reads: Your new password will be effective in 20 minutes. Have a nice day. 

More Help

Students - Students using Mail.SAS can request help using our student email help form.

Faculty and Staff - Faculty and staff using Mail.SAS should contact their local support provider (LSP) for help.