SAS Spam Shield FAQ

General Questions:

Advanced Questions:

 


General Questions:

What is SAS Spam Shield?

SAS Spam Shield is the School of Arts & Sciences' newest spam-filtering service. SAS Spam Shield is powered by the state-of-the-art Proofpoint Protection Server.

How does SAS Spam Shield work?

SAS Spam Shield works differently than traditional Spam-filtering systems. You can learn all about it here.

Who is eligible to use SAS Spam Shield?

SAS Spam Shield is only available to Faculty and Staff in the School of Arts and Sciences using the facstaff mail server. If you don't know whether you're eligible for SAS Spam Shield or would like to arrange to move to facstaff, contact your department's Local Support Provider.

Please note: if you have just migrated to the facstaff server, it will take one hour from the time of your migration to become eligible for SAS Spam Shield.

Do I have to use SAS Spam Shield?

No, SAS Spam Shield is optional. If you don't want to use it, you don't have to.

Will someone from SAS/Proofpoint be reading my mail?

No, the SAS Spam Shield is an automated mail-filtering system. We have disabled any reporting back to the Proofpoint system to protect your privacy.

Why should I use SAS Spam Shield?

SAS Spam Shield will cause a dramatic decrease in the amount of Spam that reaches your inbox. If you get a lot of junk mail delivered to your SAS email address, we highly recommend giving this new service a try.

How do I get started using SAS Spam Shield?

SAS Spam Shield is enabled by default for all accounts on the facstaff.sas email server. To get the most out of SAS Spam Shield, click here for our "Get Started" page.

How do I turn off SAS Spam Shield?

To turn off SAS Spam Shield, click here and simply follow the instructions.

How can I start using SAS Spam Shield again if I have disabled it?

To learn how to re-enable Spam Shield, click here.

How do I log in to SAS Spam Shield?

Use your facstaff email user name and password to log into Spam Shield.


Advanced Questions:

What is my quarantine?

This is the area where SAS Spam Shield holds spam messages it has captured. It lists all messages caught since the last report, and lets you choose how to handle them.

How do I access my quarantine?

You can access your quarantine by going to http://email.sas.upenn.edu/spamshield. Log in using your facstaff email credentials (your email user name and password).

How long will messages stay in my quarantine?

Messages will be automatically deleted by SAS Spam Shield after 21 days in quarantine, or sooner if you choose to delete them from quarantine yourself.

What can I do with messages in my quarantine?

You can choose to "View", "Release", or "Safelist" any message in your quarantine. "View" lets you see the contents of a message in a new window, "Release" frees a message from quarantine and delivers it to your inbox, and "Safelist" delivers a message to your inbox and ensures all future messages from its sender will not be captured.

I just started using Spam Shield and I have several messages in my quarantine. Why is this the case?

All mail sent to facstaff users is routed through SAS Spam Shield. Before SAS Spam Shield was enabled for your account, any messages that were suspected to be spam were copied to your quarantine *and* passed along to your inbox - i.e. no mail was filtered out before it reached your inbox. Once SAS Spam Shield was enabled, your mail started to be actively filtered.

What is a Safe Senders List? Blocked Senders List?

Your Safe Senders List is a group of senders that you identify whose messages should never be captured as spam. Your Blocked Senders List is a group of senders whose messages should *always* be captured as spam and stored in a special quarantine.

Who is on my Safe and Blocked Senders Lists?

Only senders you've added to your Safe and Blocked Senders Lists will actually be on the lists. To view the senders you've placed on these lists, click on "Request Safe/Blocked Senders List" in any SAS Spam Shield report and you'll receive a copy of your lists via email. You can also see a list by logging into SAS Spam Shield at http://email.sas.upenn.edu/spamshield and clicking the Lists link in the bottom left corner.

How can I safelist everyone in a given domain (e.g. all addresses @sas.upenn.edu users)?

While it's not recommended that you safelist all users at a given domain (due to spammers frequently forging messages as coming from the SAS domain), SAS Spam Shield includes the ability to do so. You can do so by:

  1. Logging into SAS Spam Shield at http://email.sas.upenn.edu/spamshield
  2. Clicking the "Lists" link in the lower right corner of the browser
  3. Clicking Safe Senders List in the left navigation bar
  4. Clicking the New button at the top of the screen
  5. Adding the domain you want to safelist, prefixed with an "@", e.g. @sas.upenn.edu.
  6. Click Save. Now, anyone whose email address ends in the domain that you entered will be safelisted.

I think SAS Spam Shield is capturing my legitimate mail! What can I do?

You can: safelist any senders you believe Spam Shield may be blocking, release any quarantined messages via the daily report, or contact your department's Local Support Provider for help.

I'm going on vacation. How do I ensure that SAS Spam Shield doesn't catch real mail while I'm gone?

You have the option to switch SAS Spam Shield off for the duration of your vacation and turn it on again when you return. This will ensure that no legitimate mail is deleted after sitting untouched in quarantine, but it will also deliver all mail (including spam) to your inbox to be handled by your mail client. Click here to turn off SAS Spam Shield in a few quick, easy steps.

My accountant sent me a pdf. Why is it quarantined as spam?

Increasingly, spammers and attackers are sending malicious data inside password encrypted attachements. The SAS Spam Shield performs virus scanning on all messages, but cannot open password encrypted attachments. When the attachment cannot be opened by the scanner, the message subject is prepended with "[Not Virus Scanned]" and delivered to your quarantine.

I can't find my question here and still need help! What should I do?

Contact your department's Local Support Provider for help.