Email Help for SAS Students

  • Students & Alumni

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

Top 5 Email Help Issues for Students

Looks here for solutions to common help issues or use the form below to report or problem or question

1. I am having trouble logging in to my SAS email

If you are not sure how to log in to your SAS email, visit our log in help page

2. I forgot my Google@SAS password.

Click here to reset your Google@SAS password

3. I already have a personal GMail account.  Can I use that for my SAS email?

Yes.  Click here to learn how to use a personal GMail account for your SAS email

4. How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.

5. My Pennlive account is not working.  How can I regain access to the account?

As of June of 2012 SAS is no longer in a contractual relationship with Microsoft and do not have the ability to manage accounts or reset passwords. To regain access your account go to:

Sign in with your SAS address and your Pennlive password.  Click on "Your info" and then "manage your sign in email."  Go through the verification process by providing another email address to send the verification code to and then provide that code to verify the account.  Then go to Manage account aliases.  You will want to make your SAS address the secondary email.  If you do not have another email address associated with this account you will need to click on add email and then add an account you own and make this address the primary email account.  Once that is set you will then be able to sign into your account with the primary email address you have set using your existing password.  Regaining access to the account in this manner will also stop messages from being routed to the account. Since PennLive accounts are unsupported we recommend setting your SAS address to forward messages to another account you own by going to:

Don't see what you're looking for?  Check out our Google@SAS FAQ page or fill out the form below and we'll get back to you soon.

(if "Other," please indicate which service provider you use in the "problem description" field below)

What type of system are you using?

How are you trying to access your email? (check all that apply)

Through a Mobile Device:

What type of problem or question do you have?