IRCS Computing FAQ


SAS Computing IRCS & Perception Psychology LSP Office

 

Frequently Asked Questions concerning computing services provided to the Institute for Research in Cognitive Science & Perception Psychology

 

Many computing resources can be found online:
http://www.sas.upenn.edu/computing/help
http://www.sas.upenn.edu/computing/ircs
http://www.upenn.edu/computing

Email to manager3401@psych.upenn.edu is the best way to contact our office.

1. What free software is available from the university?

Site Licensed and free software for both on-campus and off-campus use, and for both university-owned and personally owned PC and Macintosh computers is available online at the Office of Software Licensing website. The same software is also made available in the fall and spring on the PennConnect DVD which is available for pickup at WAL-425C. Software commonly included in this category is anti-virus, web browsers, file transfer programs, and email clients.

 

2. What software is available at a discount from the University?

The Office of Software Licensing website lists terms and pricing of software packages available for purchase by university funds for use on university-owned computers. Software for purchase by both departmental and personal funds is available from the Computer Connectionin the bookstore.

 

3. I need an Ethernet cable in my office, or I need a longer cable than the one in my office.

SAS Computing provides Ethernet cables free of charge for on-campus use. If your current cable is too short,  or you need a new one please bring it to WAL-425C to exchange it for a longer cable.

 

4. I can’t connect my computer to the network.

To connect to the wireless network please see these instructions for connecting: Wireless

To connect to the wired network please in IRCS (4th Floor) you should be able to just plug into the wall, wait 30 seconds and open your web browser, then be automatically redirected to Troll.SEAS.  If you are in Perception Psychology (3rd Floor) then you will need a static IP, please fill out this form.

 

5. Can I get a static IP address in IRCS or Perception Psychology?

If you need to connect to the computer remotely, a static IP is recommended.   If you are on the 4th floor please send an email tomanager3401@psych.upenn.edu requesting a reserved DHCP address.  If you are on the 3rd floor then please submit this form.

 

6. What printers are available? Is color printing available?

Department use printers, locations, and configuration instructions for black and white laser printing are available here. There are no department-wide color printers for general use.

 

7. Can I get a pennkey@psych.upenn.edu email address?

If you have a pennkey@sas.upenn.edu address already, then any email sent to pennkey@psych.upenn.edu will also reach your SAS email account. To use psych.upenn.edu as your outgoing email address, just configure it in your email client.

 

8. Am I eligible for an SAS Allocations computer?

Please contact manager3401@psych.upenn.edu to determine Allocations eligibility.

 

9. Do you know where I can recycle my printer toner/ink cartridges?

Any empty toner or inkjet cartridges that you have (including home use) you can drop off at WAL-425 during office hours and we will take care of recycling them through the university's printer cartridge recycling program.

 

10. Is there a color printer available for me to use?

Unfortunately there are no color printers available for public use. An often used alternative by members of the department is the SEAS Copy Center, which can be reached at 215-898-8115.

 

11. Is there a public scanner available for me to use?

Yes, there is a flatbed scanner attached to the IRCS public PC in the A Wing named "ircsppc01".  This scanner also has an automatic document feeder attached.

 

12. Is there a resource available for me to stream live audio or video from my website?

Yes, there is a SAS operated server for streaming media. You can request an account by filling out this form, if you have any questions feel free to stop by and ask at WAL-425C.

 

13. Can I have a mailing list set up for my class/group/project?

Yes, if you need a mailing list set up one can be set up on the SAS Mailman list server. Just send an email tomanager3401@psych.upenn.edu requesting a list be created, you should also include what you would like the list to be named. The list name should be non-pennkey compliant (so, longer than 8 characters or including a dash. If your list's purpose is for a class these are automatically created by the registrar, for more information please see this page.

 

14. Can I set up a way to access my Windows computer remotely?

Yes, we can easily set up remote desktop access to your computer, for more information please see this page.