Math Department FAQ

Having trouble with your computer?  

Please send any computing requests to "manager@math.upenn.edu".

Chris Leary

DRL-3N5

484-238-0682

manager@math.upenn.edu (Preffered)

Google Talk/AIM/UPENN Jabber: learycm


Mathematics Department SAS Computing FAQ

Frequently Asked questions concerning computing services provided to the Department of Mathematics by SAS Computing.

General

  • How do I operate this FAQ?

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  • What is the best way to contact someone if I need help with University computing issues?

    Please send email to manager@math.upenn.edu manager@math.upenn.edu. This is the best way to contact our office. Walk-ins to DRL-3N5 between 9:30 AM and 4:30 PM as well as phone calls to 215-898-5166 are also welcome.

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  • Where can I find even more information about getting started accessing University computing resources?

    Go to Getting Started at http://www.sas.upenn.edu/computing/math/newusers to find links to documents that will lead you through the process of accessing the University's computing resources.

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  • Am I eligible for an SAS Allocations computer?

    Please contact manager@math.upenn.edu manager@math.upenn.edu to discuss your eligibility to receive a computer via SAS Allocations

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  • What software is available at a discount from the University?

    The Office of Software Licensing website at http://www.business-services.upenn.edu/softwarelicenses lists terms and pricing of software packages available for purchase by university funds for use on university-owned computers. Software for purchase by both departmental and personal funds is available from the Computer Connection link in the bookstore at http://www.business-services.upenn.edu/computerstore. Site Licensed and free software for both on-campus and off-campus use, and for both university-owned and personally owned PC and Macintosh computers is available online at the Office of Software Licensing website at http://www.business-services.upenn.edu/softwarelicenses/. The same software is also made available in the fall and spring on the PennConnect DVD, availble at http://www.sas.upenn.edu/computing/pennconnect/. The PennConnect DVD is also available at the SAS Computing Math LSP Office, DRL-3N5.

    Software commonly included in this category is anti-virus, web browsers, file transfer programs, and email clients. The mathematics program Maple is also available for install on university-owned computers. Contact manager@math.upenn.edu to confirm eligibility and borrow the install disk.

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  • Where and how do I create a personal Home Page on www.upenn.edu?

    Your Math personal web pages -- and pages for your classes etc -- should be on our departmental server "hans.math.upenn.edu" in the directory html (a sub-directory of your "home" directory). The URL is http://www.math.upenn.edu/˜YourUserId/. To edit this: (Linux/Unix/Mac) Open a Terminal Window, type: sftp userid@hans.math.upenn.edu and use an editor such as nano. (Windows) Use the program SecureCRT and connect to hans.upenn.edu. The name of the main web page in each directory should be "index.html". To make this world accessible -- but editable only by you, use the command: chmod 644 index.html. Then ask Monica or Janet to include your URL in the list on the Math Department Faculty and their Fields of Interest page at http://www.math.upenn.edu/FacData.html.

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  • Which of my files are backed up regularly? How do I recover lost files?

    File backup is done daily on all files saved on SAS.upenn.edu, HANS.math.upenn.edu and Facstaff.sas.upenn.edu. It is recommended that all users save data to HANS, SAS or some other device. Hard drive restoration is only offered in extreme situations and is not guaranteed.

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Connecting to the Network

  • How do I change my password?

    New users should change their password as soon as possible.

    Hans Account

    1. From a Mac or Linux Workstation, open a terminal window and type

       

      ssh hans.math.upenn.edu

       

      In Windows, use SecureCRT, which should already be on your office computer and is downloadable for free for the Penn Community: http://www.upenn.edu/computing/product/specs/securecrt.html

    2. Use the standard Unix command: passwd

      You'll be asked for your current password and new password (twice). Change your password using at least 8 characters (upper/lower case, number and special characters.

    SAS Windows Active Directory Account

    While logged in to your Windows computer, press Ctrl + Alt + Delete, Click "Change Password"

    Facstaff

    Go to the "Fixpass" link: /facstaff/services/

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  • How can I obtain or request the install of a longer Ethernet cable in my office?

    SAS Computing provides Ethernet cables free of charge for on-campus use. If your current cable is too short, please bring it to your Math Computing Local Support Provider in DRL-3N5 to exchange it for a longer cable.

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  • How do I connect my computer to the network?

    Instructions for connecting to the wired and wireless networks can be found online at these websites:

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  • How do I connect my smartphone to AirPennNet?

    Please visit this page for directions for connecting your smartphone to AirPennNet.

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  • How may I obtain a static IP address in DRL?

    Please email manager@math.upenn.edu requesting a Static IP address or stop by DRL-3N5 to make your request.

    A static IP address is recommended if you need to connect remotely to your computer.

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  • How may I remotely access the hans server and transfer files?

    You can access the hans server remotely using your hans account and an appropriate terminal client or Secure FTP client.

    On Windows 7 or Windows XP

    Terminals: use PuTTY or SecureCRT.

    FTP Clients: use WinSCP or FileZilla.

    You may safely download these here: http://www.upenn.edu/computing/product.

    On Linux, Unix, or OS X

    Terminals: Use the terminal window: sftp userid@hans.math.upenn.edu

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Printing and Scanning

  • What printers are available? Is color printing available?

    For a list of Department use printers, locations, and configuration instructions for black and white laser printing got to the Printers Page at http://www.sas.upenn.edu/computing/math/printers. Unfortunately there are no color printers available for departmental use. An often used alternative by members of the department is the SEAS Copy center, which can be reached at 215-898-8115.

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  • How may I recycle my used printer toner and ink cartridges?

    Please bring your empty toner or inkjet cartridges (including those from home use) to DRL-3N5 during office hours, and we will take care of recycling them through the university's printer cartridge recycling program. Only the cartridge itself is necessary. You may recycle the packaging into your usual office recycling stream.

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  • Is there a departmental document scanner?

    Yes, there is a departmental copier/scanner in the kitchen area adjacent to 4W5. Scans can be printed or emailed to your sas email account (e.g. username@math.upenn.edu)

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Canvas and CoursesInTouch

(Student Communication and Information Management)

Click here to view the "Getting Started" documentation associated with Blackboard.

  • What is Canvas?

    For more information about Canvas please see this link: https://www.sas.upenn.edu/computing/canvas

    Canvasis at http://canvas.upenn.edu/.

     

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  • How do I create a Blackboard site for my courses?

    Blackboard sites are created for the standard calculus courses: Math 103, 104, 114, 115, 240, 241.

    For other courses, a Blackboard site is created on request.

    To request a Blackboard site for other courses go to the Blackboard Course Request page at http://www.library.upenn.edu/forms/courseware/bbrequest.html. You will need to logon with your PennKey.

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  • How do I send an email to my class?

    An email alias is created from the Registrar's list for every official University course so you can distribute a message to everyone in your class easily. For more details, go to the Class Mailing Lists page at http://www.sas.upenn.edu/computing/teaching_resources/class_mailing_lists/.

    It is important that you set the options correctly. The default is that student replies go to the whole list. If you want student replies to come back to only you, then you must change the default. You can do this through the Class Mailing List Service page at http://www.upenn.edu/computing/classlist/.

    Once there, choose the "Service Request Menu, then choose "Change Options". You may find it useful to add your TAs to the list. You can do this through the "Add a Member" option.

    Note: You can also implement a similar facility using Blackboard. See: Courseware Communication Tools page at http://www.library.upenn.edu/courseware/communication_tools.html#email_send for more information.

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  • How can I get an up-to-date list of the students in my class?

    You can use Courses In Touch at https://www.math.upenn.edu/isc/apps/CoursesInTouch/ to see the current student list from the Registrar, updated regularly with photographs.

    You can also implement a similar facility using Blackboard. See the Blackboard User Manual at http://proxy.library.upenn.edu:2813/courseware/usingbb.html#view_roster

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PennKey

  • What is a PennKey and who needs one?

    A PennKey is an individual's username within the PennKey authentication system. Paired with an associated password, a PennKey is required to authenticate your identity for access to many of Penn's networked systems and services. Anyone who needs access to PennKey-protected electronic resources must register a PennKey and password. Increasingly, additional campus services will adopt PennKey authentication. Some campus email systems, for example, will switch to PennKey from their current email logon and password. As these changes occur, you'll be notified by your e-mail administrator or your School.

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  • What is a "Non-Persistent" PennKey?

    Non-Persistent PennKeys are issued to individuals such as conference attendees and volunteers, who have a mre fluid or shorter-term relationship to Penn. Non-Persistent PennKeys take the form gxxxxxxx ("g" followed by seven digits); they have a limited life-span and cannot be renewed. Individuals with Non-Persistent PennKeys cannot set a new password if they forget theirs -- they need to obtain a new PennKey and a new Penn ID.

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Email

  • How may I obtain an @math.upenn.edu email address?

    If you have a username@sas.upenn.edu address, email sent to username@math.upenn.edu will also reach your SAS email account. To use math.upenn.edu as your outgoing email address, just configure it in your email client.

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  • How do I access my Email?

    Grad students go to:http://www.sas.upenn.edu/computing/help/students/email/options

    Faculty and staff go to the SAS Faculty/Staff Webmail login page at https://webmailfs.sas.upenn.edu.

    Other non-browser mail clients are available and instructions for use are posted here: FacStaff Mail Client Configurations page at http://www.sas.upenn.edu/computing/help/facstaff/client_settings/.

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  • How do I send an email to my class?

    An email alias is created from the Registrar's list for every official University course so you can distribute a message to everyone in your class easily. For more details, go to the Class Mailing Lists page at http://www.sas.upenn.edu/computing/teaching_resources/class_mailing_lists/.

    It is important that you set the options correctly. The default is that student replies go to the whole list. If you want student replies to come back to only you, then you must change the default. You can do this through the Class Mailing List Service page at http://www.upenn.edu/computing/classlist/.

    Once there, choose the "Service Request Menu, then choose "Change Options". You may find it useful to add your TAs to the list. You can do this through the "Add a Member" option.

    Note: You can also implement a similar facility using Blackboard. See: Courseware Communication Tools page at http://www.library.upenn.edu/courseware/communication_tools.html#email_send for more information.

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  • How can I post a "vacation" message?

    Go to the FacStaff webmail interface account settings page at https://www.sas.upenn.edu/facstaff/account/.

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For links to more computing information, you may wish to visit the Help, Self-Help, and Documentation page at http://www.sas.upenn.edu/computing/help/.