Media File Problem Report

Having trouble accessing materials on the server?

Much of the material posted on the server is available only to students registered in specific courses and requires PennKey authentication.

Access to many protected files is governed by course enrollment status. It takes at least 1 day from the time you officially register for a class for permission to pass through to the media server.  

If you are sure you have been formally enrolled in the class for at least 24 hours, or have other questions, please use the form below and we'll investigate the problem.

If you're not sure about your PennKey or password, please visit the PennKey test page to verify that you know your PennKey and password

Your contact information

First name
Last Name
email address

What is the URL of the file or directory you are trying to access

If this material is related to a course, what is the course number?
(e.g. ECON-001-002

What is the name of the instructor?

What is your role in the course?
registered student auditor or other unregistered students
teaching assistant instructor

Other information about the problem your having