SSC - Remote Assistance

Remote Assistance allows an SSC support specialist to help you even though the specialist is not physically at your computer.

To use remote assistance...

1. Please call the SSC Help Desk at 215-898-6454
2. While speaking with your local support provider:
   • For Windows...
     Download this file: TeamViewerQS_PC.exe Save the program file to your desktop.
   • For Macintosh...
     Download this file: TeamViewerQS_MAC.zip Save the zip file to your desktop.
3. The support specialist will guide you through the next steps on the telephone.

Remote Assistance is a service of Research Data Services