Remote Assistance allows an SSC support specialist to help you even though the specialist is not physically at your computer.

 

To use remote assistance...

1. Please call the SSC Help Desk at 215-898-6454.
2. While speaking with a specialist...
   • For Windows...
     Download this file: ssc-remote-assistance. Save the program file to your desktop.
   • For Macintosh...
     Download this file: macintosh-remote-assistance. Save the zip file to your desktop.
3. The support specialist will guide you through the next steps on the telephone.

 

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Remote Assistance is a service of Research Data Services

Attachment	Size
ssc-remote-assistance.exe	171.45 KB
macintosh-remote-assistance.zip	313.62 KB