Clients work on their formal presentation skills as well as develop their professional social business English skills. They prepare a variety of common formal presentations such as a self-introduction, an informative presentation, a persuasive presentation, and speeches for business social situations. Clients also gain experience and confidence in informal impromptu speaking. Presentations are videotaped and instructors provide detailed feedback on clients' verbal and nonverbal communication. Instruction focuses on: organization, content and delivery; getting and keeping the audience's attention; effective techniques for handling questions; and impromptu speaking. Instructors will give extensive feedback on pronuciation issues.
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Clients focus on grammar and vocabulary for a variety of common workplace interactions involving information exchange, sharing ideas, solving problems, planning and conflict resolution.
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Clients read and examine real-life situations that have been faced by business executives in a variety of business disciplines and industries. They put their experiences and problem-solving skills to use to build vocabulary and sharpen discussion and presentation skills. Participants attending Wharton Executive Education courses will read the cases used in those programs.
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Clients focus on using language effectively in meetings and negotiations, persuasive situations, and in crisis interviews requiring company spin.
Clients sharpen their ability to interact effectively in meetings. Clients review and practice skills, language, and structures for getting and holding the floor, giving and supporting an opinion, requesting elaboration and clarification, expressing agreement and disagreement, and appropriately communicating negative information. Effective listening strategies and the "body language" of discussion are demonstrated and practiced. Clients may be videotaped in mock meetings and taught how to analyze and improve their discussion skills and body language.
Through a series of focused exercises, clients review and improve control of key vocabulary, idiomatic expressions, and grammatical structures for effective negotiation. Clients engage in a simulated negotiation that is videotaped to provide feedback on their negotiation skills.
Clients will explore the concept of woo and how to effectively persuade others to their point of view. Clients will also practice and perform reacting to a company crisis in a hostile interview, giving them the experience of thinking on their feet and using the language of spin.
Course components vary according to class sizes and client needs.
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