Review telephone lines and charges

  • A review of telephone lines can save on monthly costs when unused lines are identified and cancelled. Switching to smaller voice mail boxes can also reduce monthly expenses. Single-line sets are less expensive than multi-line sets.
  • To review lines, voice mail boxes, and set type, ask your business administrator to run the ISC billing reports in BEN Reports.
  • Review telephone spending for past 12 months to identify lines with no usage, types of phone sets and mailbox size. This is also an opportunity to ensure that the department is correctly charged for phone usage.
  • Contact Karen Bergbauer for advice on conducting an audit