GASWorks Seminar featuring Emmanuel David: "Am I Those Names?: Gender and Identity Work at Transnational Call Centers in the Philippines"

Friday, March 16, 2012 - 12:00pm - 1:30pm


Please join us in Cohen Hall Room 436 for a Faculty GASWorks (Gender and Sexuality Works-in-Progress) Seminar featuring Emmanuel David from Villanova University's Sociology Department. He will be discussing his working paper, "Am I Those Names?: Gender and Identity Work at Transnational Call Centers in the Philippines."


Faculty Respondents: Ben Singer (GSWS) and Andy Lamas (Urban Studies and GSWS)

Paper Abstract:

In 2010, the Philippines surpassed India as the country employing the largest number of transnational call center workers. This paper shows how the workplace experiences of transgender Filipinas pose serious challenges to the gender- and hetero-normative  presuppositions of existing work on the effects of outsourcing on global gender relations. Drawing on interviews with call center workers in metro Manila and on theories in the sociology of gender and queer studies, the paper examines how transgender call center workers actively negotiate gender and sexuality in customer service interactions, manage organizational hierarchies, and engage with and resist everyday performative activities encoded with gendered meanings. This queer and feminist analysis argues that an examination of transgendered experience opens new perspectives on the gendered dimension of global outsourcing; and that call center employment has the potential to shift the life trajectories and opportunities of transgender Filipinas by creating spaces that both constrain and enable the construction of new subjectivities.

To receive a copy of the paper and reserve a lunch, please RSVP.

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Notes about RSVPs: 
We offer an online registration process for seminars, workshops, lectures and conferences where attendance numbers are needed in advance. In these cases, the registration process closes two days prior to each scheduled event. If the signup has closed, it may still be possible to register. Please call the Gender, Sexuality and Women's Studies Program at (215) 898-8740 to see if spots are still available.

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The Gender, Sexuality and Women's Studies Program at the University of Pennsylvania

The Alice Paul Center for Research on Gender, Sexuality and Women

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