Please join us in Cohen Hall Room 436 for a Faculty GASWorks (Gender and Sexuality Works-in-Progress) Seminar featuring Emmanuel David from Villanova University's Sociology Department. He will be discussing his working paper, "Am I Those Names?: Gender and Identity Work at Transnational Call Centers in the Philippines."
Faculty Respondents: Ben Singer (GSWS) and Andy Lamas (Urban Studies and GSWS)
In 2010, the Philippines surpassed India as the country employing the largest number of transnational call center workers. This paper shows how the workplace experiences of transgender Filipinas pose serious challenges to the gender- and hetero-normative presuppositions of existing work on the effects of outsourcing on global gender relations. Drawing on interviews with call center workers in metro Manila and on theories in the sociology of gender and queer studies, the paper examines how transgender call center workers actively negotiate gender and sexuality in customer service interactions, manage organizational hierarchies, and engage with and resist everyday performative activities encoded with gendered meanings. This queer and feminist analysis argues that an examination of transgendered experience opens new perspectives on the gendered dimension of global outsourcing; and that call center employment has the potential to shift the life trajectories and opportunities of transgender Filipinas by creating spaces that both constrain and enable the construction of new subjectivities.
To receive a copy of the paper and reserve a lunch, please RSVP.