Process Improvement Tools and Strategies
This course is coded LM, MN,PR, P3, A, DE.
Process improvement is a core capability of competitive and sustainable organizations such as Baptist Healthcare, Federal Express, Ritz Carlton, Toyota Motor Co., General Electric and Motorola, for example. Ever rising customer expectations in markets with global competition compel organizations to "adapt or die." Deming's warning that "There is no need to change; survival is not mandatory" is truer now than ever. Organizational survival and economic success depends upon effective development of smarter and better ways of working--processes--in an organizational context of leadership, learning and customer focus. This course is ideal for those who want to learn how to help organizations boost profitability and sustainability through systematic improvement of quality, through input, timeliness, economic value, employee and customer satisfaction.
Instruction in this course is highly interactive and involves students in a variety of individual, team and class learning experiences.