What is Online Learning at Penn?

Located in the School of Arts & Sciences, Online Learning collaborates with Penn faculty on aspects of instructional design, digital pedagogy, and multimedia educational productions including:

  • Fully Online, For-Credit Courses
  • Massive Open Online Courses (MOOCs)
  • Online Student Communities
  • Flipped and Hybrid Learning Experiences
  • Live Broadcasts of Information Sessions and Educational Events   

Who is Online Learning?

Dr. Jacqueline Candido is the Senior Director of Online Learning for the University of Pennsylvania. In this role, she is dedicated to enhance the quality of online programs, increase student engagement and improve access to Ivy League education. Jackie’s team is focused on building and supporting online & blended courses and communities for the School of Arts and Sciences. Her team in Online Learning provides full technology and design support to faculty transitioning courses to the online environment. The team also manages a studio for broadcasting live sessions and producing high quality video and multimedia content for online and open learning.  Additionally, her division provides technical support for Penn students and faculty using online platforms.

Prior to her position at Penn, Jackie worked as the Associate Program Director of MIT’s EdNet Program. She also spent more than sixteen years working for Hewlett Packard Company in various positions such as systems engineer, trainer, learning technology specialist, and worldwide program manager. Jackie has managed complex global projects including instructional design and delivery for new products in the US, Europe, and Asia. She has created educational programs for industry, government and academic settings, using a variety of technologies including online learning. Jackie is dedicated to integrating technology and active, engaged learning techniques into curriculum. She also has extensive experience facilitating dozens of courses on a variety of topics.

Jackie received her Ph.D. in Educational Leadership and Learning Technology from Drexel University. Her research interests are in the area of online learning, people with disabilities, and educational technology. Jackie holds a B.S. degree in Information Systems and an MS degree in Education, both from St. Joseph’s University in Philadelphia. She is also an MIT Research Affiliate and an adjunct faculty member in The School of Education at Drexel University.

Dr. Benjamin Wiggins is the Director of Digital Learning Initiatives and Online Pedagogies of Online Learning at the University of Pennsylvania.  In this position, he oversees the design of pedagogies for massive open online courses (MOOCs), for-credit online courses, and online communities of practice.  Benjamin works closely with Penn faculty across disciplines to help them translate their lectures, seminars, assignments, and assessments to myriad online learning environments. He also assists faculty with redesigning their courses to promote structured, active, in-class learning (more commonly known as "flipping" classrooms).  Additionally, he curates instructional technologies and oversees the collection of learning analytics for his division.  In addition to his role in Online Learning, he teaches in Penn's Department of History and Department of History and Sociology of Science. 

Benjamin holds B.A.s in Cultural Studies, Cinema Studies, and Sociology (summa cum laude, 2007) and a Ph.D. in American Studies (2013) from the University of Minnesota. He has published peer-reviewed essays in Black Camera and Television and New Media. He has also contributed to volumes from Intellect, the University of Chicago Press, and Johns Hopkins University Press. Currently, Benjamin is preparing a manuscript entitled, Managing Risk, Managing Race: The Racialization of Actuarial Science in the United States, 1881-1948, which investigates how insurers and the United States government relied on the supposed neutrality of actuarial science to justify racially discriminatory risk management policies. It argues that the use of race as a variable in the statistical assessment of risk transformed the nature of racism and, in turn, ushered racial disparities in health, wealth, and incarceration from the nineteenth century into the twentieth. Benjamin's research interests include: American history, American studies, cultural studies, the history of risk, the history of race, the political economy of U.S. media, and the philosophies of Theodor Adorno, Michel Foucault, and Ian Hacking.

Jordan Boggs is Online Learning's Senior Technologist & Production Manager. He focuses on coordinating technology to meet students' and instructors' needs, online pedagogy, and educational media. He holds a degree in linguistics from Ohio University.  In his spare time, he enjoys board gaming and film photography.

Angelina Conti is the Associate Director of Online Learning. She supports classes and program communities in Canvas, helps develop and refine learning objects, manages and trains users in multiple synchronous platforms, and oversees evaluation and assessment for online classes.  Before coming to Penn she was a Social Studies and English teacher at a small independent school in California.  Angelina holds a bachelor's degree from Haverford College in Anthropology and an M.S.Ed. from Penn's Graduate School of Education.

Tamer Hassan is the Videographer and Studio Operations Manager. He is an accomplished cinematographer and editor, whose documentary Third Shift won the Best Short Documentary award at the Brooklyn Film Festival in 2014. He graduated from Colby College with a BA in Environmental Studies. 

Where is Online Learning?

Online Learning is located just off Penn's campus in the Science Center's 3624 Market St. building, suite 5W on the fifth floor.  In addition to our offices, our facilities include a soundproof studio equiped with two greenscreens, high-definition cameras, LED lights, editing suites, and broadcasting cababilities.

How Do I Get in Touch with Online Learning?

For online learning technical support, please contact:



Jordan Boggs
Education Technology Specialist

For faculty, staff, or press inquiries, please contact:

Jacqueline P. Candido, Ph.D.
Senior Director, Online Learning


Benjamin Wiggins, Ph.D.
Director of Digital Learning Initiatives and Online Pedagogies, Online Learning

Mailing address:

Online Learning
School of Arts and Sciences
University of Pennsylvania
3624 Market Street | Suite 5W
Philadelphia, PA 19104-3335