Help

The Online Learning team is here to help you. Please e-mail us at online-learning@sas.upenn.edu if you need help with Canvas or associated tools, Adobe Connect, Zoom or have a general technology questions or needs. Someone will respond to you promptly.

If you are an instructor or student in an online or hybrid course, you can also call the Help Desk at (215) 898-6274 during synchronous sessions to speak to a tech support person.

The Help Desk is staffed 9 a.m. to 9 p.m. EST (New York time) Monday through Thursday while classes are in session. Please see Penn’s academic calendar for more information on our availability: http://www.upenn.edu/almanac/3yearcal.html

If calling from outside the United States, we strongly recommend using a VOIP or other web-based phone service such as Skype to avoid international charges.