Organizational Diagnosis

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Online: 
No
Course Number: 
GAFL 550 900
Instructor: 
Course Note: 
Online Course Fee: $150 (in addition to course tuition and fees) Special session: 05/19/2017 to 07/22/2017
Course Description: 

This is a "hybrid" course, with synchronous, online meetings and once-monthly,on-campus meetings in Philadelphia, PA. Also, please note there is an additional $150 online course fee.On-campus meetings for Summer 2017 will be on Fridays from 9:00am-1pm on June 23, and July 21 and Saturdays from 9:00am-1pm on May 20, June 24, and July 22.  The class will meet online weekly TBD.This course will help participants learn the skills involved in conducting asystemic, organizational diagnosis.  Applying organizational diagnosis skillscan help organizations make more effective, evidence-based decisions; increasean organization's ability to learn and to apply these learnings; increaseorganizational effectiveness; and, often, save organizations from flawed anddetrimental actions.  The course places an emphasis on systems thinking,psychodynamic organizational theory, and appreciative inquiry as ways intounderstanding organizational issues and problems.  Frequently, whenorganizations find themselves in trouble, e.g. problems in the system aboutsuch things as lack of leadership, poor communication, diminishedproductivity, low morale, etc., there is a tendency to frame the problem(s)simplistically and/or locate blame on a few difficult individuals or groups.However, upon closer examination, problematic issues are often found to besymptomatic and/or symbolic of multiple issues within the organization.This course will help participants to understand how problems, which appear,at one level of the system, (e.g. at the personal or interpersonal level)often represent problems at other levels of the system (e.g. at the groupand/or institutional level), or signify a range of inter-related issues.Emphasis will be placed on the diagnostic skills needed to examine governmentagencies, non-profits, and bureaucracies.  It will provide participants withthe theoretical constructs and application skills necessary for identifyingand framing problem areas, collecting data, and organizing feedback to clientsystems.  Real-time examples will inform our discussions as we consider therelationship between diagnosis, organizational reflection, and appropriateaction.

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3440 Market Street, Suite 100
Philadelphia, PA 19104-3335

(215) 898-7326
summer@sas.upenn.edu

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