Which types of requests should be submitted to DCS or to DCS Allocations and how to submit these requests

Most issues regarding Allocation computers should be submitted to DCS. For example:

• Repairs
• Pick-up/drop off for Allocations re-use
• Loaners
• Requests for surplus computers (click for link to Desktop Surplus Request Form)
• Surplus pick-ups
• Malfunctioning mice, keyboards, and laptop batteries and power adapters
• Other replacement parts

Some of the issues that should be submitted to Allocations are:

• Allocation eligibility of a position
• Replacement due date for a computer
• Request to transfer a computer to another user
• Replacement for a stolen computer
• When a standing faculty member is leaving, steps required in regard to the computer they are using

To submit tickets to Allocations, please assign the DCS Allocations group. 

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Quick questions about pre-existing FreshService tickets that involve DCS may be submitted to the #ask-dcs Slack channel as needed. Please reference the ticket number in the post. If your question or issue is urgent, please tag your message with @dcs and the team will be notified.

As with the #ask-dcs channel for DCS, quick questions about pre-existing FreshService tickets may be submitted to Allocations via the #ask-allocations channel. As most Allocation topics are not urgent, the channel will only be lightly monitored. Nevertheless, if you do have an urgent question, please tag your message with @dcs-allocations and Sarah will be notified directly. Otherwise, please expect a 1-2 business day turn around. Please refrain from sending Sarah direct messages.