Email Help for SAS Students

Email Help for SAS Students

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

Top 5 Email Help Issues for Students

Look here for solutions to common help issues or use the form below to report a problem or question.


What will happen to my Google@SAS account after I graduate?

Your Google@SAS account or email forwarder will not expire.  We will be in contact with you regarding any alumni updates and options that become available in the future.


Can I forward mail from my Google@SAS account to another account? 

No. If you want your school email to go to another account you should not use Google@SAS for email.  Instead, you should configure your SAS address to send directly to your preferred account.  Click here for more information or click here to change your configuration.


I want to send as my SAS address from my personal Gmail account.

You can set your SAS address as a Send As address by following the instructions found here:


I forgot my Google@SAS password.

Click here to reset your Google@SAS password


How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.


Report a problem or questions about your SAS Email

  1. Full Name:
  2. Full SAS Email Address:
  3. If you're having trouble accessing your SAS email, please provide an alternate email address where we can contact you:
  4. Phone Number:
    If we need to reach you by phone, let us know when you are most likely to be available
  5. Pennkey Username (if you have one):
  6. PennCard ID Number: (the middle eight numbers)
  7. Student status:
    College Undergraduate
    LPS Undergraduate
    LPS Graduate/Post-bac
    SAS Graduate
    Organizational Dynamics
    Other (specify in description)

    How do you access your email?
  8. Where is your SAS email delivered?
    Penn Live
    Forward to an outside provider. Which one?
    (if "Other," please indicate which service provider you use in the "problem description" field below)
    Not sure
  9. What type of system are you using
    Operating system :
    Are you accessing your email from on or off campus?
  10. How are you trying to access your email? (check all that apply)
    Through a web browser What browser?
    Through an email client What email client are you using?:
    Mobile device What platform? What carrier?

    What type of problem or question do you have?
  11. Please describe your comment, suggestion or problem. For problem reports, please be as specific as possible. Paste in any relevant error messages..

A few minutes after you submit this form, an automatic response from the SAS Computing Student Help Desk will be sent to the email address you provided above.