Facstaff Users: Sending Email From Verizon or other Broadband Connections

  • Faculty & Staff
  • Students & Alumni

Verizon and many other internet service providers block certain types of connections used to send email on their broadband internet services (both DSL and FIOS). See the announcement from Verizon for details.

If you use SAS Webmail you won't be affected by this change. However if you use Verizon to access your facstaff.sas.upenn.edu email account with a mail program such as Thunderbird, Outlook, Apple Mail or Entrourage you will need to configure your mail program to use port 587 for SMTP.

Please select your mail client from the list below for instructions.

If you experience any problems updating your configuration, please contact your department's local support provider


- Go to the "Tools" menu and select "Account Settings"

- Click on "Outgoing Server (SMTP)" in the left navigation bar

- Click the "Edit button"

- Change "Port" to 587 -- leave all other settings the same

- Change "Use Secure Connection" to "TLS"

- Click OK for each open window


- Go to the "Tools" menu and select "Account Settings"

- Click on your email account and click the "Change" button

- Click the "More Settings" button

- Change the "Outgoing server (SMTP)" field to 587

- Click OK for any open settings windows


- Go to the "Tools" menu and select "Accounts"

- Double-click on your facstaff account

- Click the button that says, "Click here for advanced sending options"

- Check the box that says, "Override default SMTP port"

- Change the value next to the box you checked to 587

- Close this window by clicking the square in the upper-right corner of the box

- Click OK and close the "Accounts" window

 Apple Mail

- Click the "Mail" menu and select "Preferences"

- Click on your account in the left-navigation bar

- Click on the dropbox labled "Outgoing Mail Server (SMTP) and select the option for "Edit Server List"

- Click on your SMTP server and click the "Advanced" tab

- Check the radio button labeled "Use Custom Port" and enter 587 in the box next to it

- Click OK and close any open settings windows