Configuring Eudora for Windows for Access to Facstaff.SAS


  • New profile needed
    If you have used Eudora on your current machine before, it is necessary to have a completely fresh profile for Eudora, to clear out old settings and the IMAP cache folder. This can be complicated to accomplish. Please ask your LSP for assistance.

Eudora for Windows

  1. Launch Eudora.
  2. Select Options from the Tools drop down menu.
  3. Click the Getting Started icon to display the settings for this option.
  4. Enter your full name in the Real Name field and your return address (e.g. in the Return address field.
  5. Set Mail Server (Incoming) to
  6. Enter your PennKey username in the Login Name field.
  7. Enter in the SMTP server field.
  8. Turn SMTP authentication on: check the "Allow Authentication" option.
  9. Go to the Checking Mail category and set Secure Sockets When Receiving to "Required, STARTTLS". If you have problems receiving mail with that setting, you can try setting Secure Sockets When Receiving to "Required, Alternate Port", as this works better in some situations
  10. Deselect "Save password".
  11. Go to the Incoming Mail category and select the IMAP protocol.
  12. IMAP Mailbox Location Prefix: leave blank
  13. In the Authentication style section, make sure "Passwords" is selected.
  14. Go to the Sending Mail category and set Secure Sockets When Sending to "Required, STARTTLS".
  15. Choose OK to save your settings.
  16. Close and relaunch Eudora to make sure the settings take effect.
  17. Send yourself a test message and ensure that you can send and receive mail.
  18. If you have problems, contact your support provider: Find out who this is here.

Important notes:

    • Trash Folder
      We recommed using the mark and purge model of deletion. Eudora treats Facstaff.SAS' IMAP trash folders as other non-trash folders, meaning that while it will put deleted messages in that folder if it is designated in the settings, it will not empty that folder when the "Empty Trash" button is clicked. This can result in confusion, and does result in every message needing to be deleted twice, manually; once to move it to the IMAP trash folder, and again to purge it from that folder. Eudora has been shown to disallow local trash folder selection in Facstaff.SAS account settings. The mark and purge model bypasses trash folders altogether, and is the only option that has been shown to function consistently. Your LSP can help you configure your deletion solution.


  • Junk Mail
    It has been noted in Facstaff.SAS testing that the built-in Junk feature in Eudora has a high rate of false positives at its default spam protection settings. You may want to go into your Eudora Junk Mail settings and raise the threshold of the Junk scanning mechanism. You may also need to manually create your IMAP Junk folder after newly installing/configuring Eudora. Please ask your LSP for assistance.


Penn Online Directory Using Eudora

  1. Select "Directory Services" from the Tools menu.
  2. In the "Protocols" section to the right, select "LDAP".
  3. Select "New Database...". The "Modify Database" window will open - make sure the Network tab is selected.
  4. Type Penn Online Directory in the "Type the name by which you would like to refer this server" field.
  5. Type in the "Host Name:" field.
  6. Retain 389 as the default in the "Port:" field.
  7. Select the Search Options tab.
  8. Type ou=People, dc=upenn, dc=edu in the "Search Base:" field, making sure that the "P" in People is capitalized.
  9. Do not change the entries in the "Word-wise Search Filter:" field.
  10. Click "OK".
  11. Ensure that the Penn Directory using the LDAP protocol is checked off in the Databases section. Uncheck any configured servers using the PH protocol.
  12. Do a test query by typing your last name in the Query field in the upper left hand corner. Click Start. If the query is successful, you have successfully configured the Penn Directory.

For help with configuring Eudora for your desktop, contact your local support provider.