Email Help for SAS Students

  • Students & Alumni

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department


If your account was recently disabled please use the form below to get in contact with us.


Top 5 Email Help Issues for Students

Looks here for solutions to common help issues or use the form below to report or problem or question

1. Can I setup Two-Step Verification for my Google@SAS account?

Yes. Information on setting up Two-Step Verification can be found here. Two-Step Verification is now mandatory for Alumni Google@SAS accounts.  If you are Alumni and are having trouble accessing your Google@SAS account please fill out the form below to regain access to your account and to enable Two-Step Verification.

2. I forgot my Google@SAS password.

Click here to reset your Google@SAS password

3. My PennO365 Pro Plus account has stopped working.

Losing access to your PennO365 Pro Plus account can be related to a recent change in your Affiliation or from acquiring a new Affiliation that has overwritten your Student Eligibility.  Please fill out the form below and we can have a look to assist with regaining access.

4. How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.

5. I am having trouble logging in to my SAS email

If you are not sure how to log in to your SAS email, visit our log in help page

Don't see what you're looking for?  Check out our Google@SAS FAQ page or fill out the form below and we'll get back to you soon.

(if "Other," please indicate which service provider you use in the "problem description" field below)

What type of system are you using?

How are you trying to access your email? (check all that apply)

Through a Mobile Device:

What type of problem or question do you have?