Email Help for SAS Students

  • Students & Alumni

SAS faculty and staff: if you need help, please consult the local support provider (LSP) for your department

Top 5 Email Help Issues for Students

Looks here for solutions to common help issues or use the form below to report or problem or question

1. Help! Someone got my email password and now they are demanding I pay them in bitcoin!

We have seen a wave of email scam messages recently (October 2018) in which the sender claims to have found your email password, taken over your computer, and allegedly recorded your activities via the webcam on your computer and made a record of the websites you have visited, supposedly including porn sites. This scam demands that you pay them in order to not publicize what they know about you and gives a bitcoin wallet for the payment.

This is a hoax. The hoax can seem more believable because they provide a password which in most cases is an actual, but old, password for your account. The way they do this is that there are a lot of websites where bad guys dump email addresses and passwords that are publicized as a result of a breach. These scammers are picking up a lot of this data and sending out these emails in order to try to trick people into thinking they have been hacked.

The only thing you need do in response to this hoax email is make sure that you are no longer using the password named in the email on any account at all, including your Pennkey, your email address, and any other online accounts you may have, including logins to online services like Microsoft, Apple, and The Gap.

For additional security and peace of mind, we recommend that you should turn on two-factor authentication on any accounts where it is permitted (especially commercial email accounts) and perhaps use a password manager like LastPass, which makes it easy to choose complex passwords and also to change the passwords quickly and easily.

2. I am having trouble logging in to my SAS email

If you are not sure how to log in to your SAS email, visit our log in help page

3. I forgot my Google@SAS password.

Click here to reset your Google@SAS password

4. I already have a personal GMail account.  Can I use that for my SAS email?

Yes.  Click here to learn how to use a personal GMail account for your SAS email

5. How can I setup my mobile device or mail program for Google@SAS?

Click here to visit the Google@SAS FAQ and look for instructions in the Using Google@SAS section.

Don't see what you're looking for?  Check out our Google@SAS FAQ page or fill out the form below and we'll get back to you soon.

(if "Other," please indicate which service provider you use in the "problem description" field below)

What type of system are you using?

How are you trying to access your email? (check all that apply)

Through a Mobile Device:

What type of problem or question do you have?