Penn O365 Two-Step

  • Faculty & Staff

Two-Step Verification for PennO365 is now required to access your email.  Please reach out to the support person for your department if you have not heard about this.

Two-Step Verification for PennO365 uses the same process you are already using for protecting your PennKey.  You will log into your email with your username and password as usual and then use the same codes from your phone or keychain fob that work for PennKey to verify your identity.  Once authenticated, you will not be prompted to complete Two-Step Verification on that device for the next 30 days.

You will need to know your PennO365 email password for this to work properly.  If you need to reset your password, please do so here.

Table of Contents

 

Two-Step

If you are already enrolled in Two-Step Verification and do not have any concerns with this, please skip ahead.

Two-Step Verification is required for Pennkey and soon PennO365.  The University recommends Duo Push as the smartphone Application to use with our Two-Step Verification.  Click here for our Two-Step Verification page with any other questions. 

To set up Duo Push:

  1. Navigate to this website: https://twostep.apps.upenn.edu
  2. Click on Manage Settings
  3. Sign in with your Pennkey
  4. Scroll down to the Devices section
  5. Under Duo Push: click on enroll in Duo Push
  6. This will begin the enrollment wizard
    1. Make sure you have Duo Mobile installed on your phone
    2. As you go through setup, you will be prompted with a test Push
    3. Let us know if you have any questions!

 

Outlook

**Outlook is the preferred application for use with PennO365 on PC, MacOS, iOS, and Android.  You must have Outlook 2016 or newer for Two-Step Verification to work properly**

If you are setting up Outlook for the first time, please follow instructions for your platform below:

If you were using Outlook previously, you should be prompted for Two-Step Verification automatically around the time you were scheduled for.  If you are not prompted for Two-Step Verification or your email stops working properly, please log out of your PennO365 account and log back in to activate the Two-Step Verification. 

To log out on PC or MacOS, click Tools, then Account Settings.  Select your PennO365 account, then click the minus to remove the account.

After the account has been removed, click the plus, then select New Account.  Put in your PennO365 email address (pennkey@upenn.edu), and follow the onscreen prompts.  You can also find instructions for Outlook on PC here and Outlook on MacOS here.

To log out on iOS, open Outlook, then tap your name in the upper left-hand corner, then tap the gear at the bottom left for Settings.  Tap your account, then scroll down and select Delete Account.



After the account has been removed, the app should go to the Add Account window.  Put in your PennO365 email address (pennkey@upenn.edu), and follow the onscreen prompts.  You can also find instructions for Outlook on iOS here.

To log out on Android, open Outlook, tap the three bars in the upper left-hand corner, then tap the gear at the bottom left for Settings.  Scroll down and tap Delete Account.

After the account has been removed, the app should go to the Add Account window.  Put in your PennO365 email address (pennkey@upenn.edu), and follow the onscreen prompts.  You can also find instructions for Outlook on Android here.

OWA (Outlook on the web, http://outlook.office.com/)

Log out of your PennO365 email account at the time you are scheduled for.  When you log back in, you should see a new window asking you to send a push notification to Duo (recommended) or to enter a passcode from your Duo app.

Follow the prompts through the web and you should access your email the same as before.  If you'd like, click the 'Remember me for 30 days' so you will not have to do this each time you log in.

Apple Mail

**Apple Mail on macOS 10.14 or newer is required for Two-Step Verification to work properly.  The University does not currently recommend updating to macOS 10.15 Catalina, please get in touch with your LSP for assistance.**

If you are setting up Apple Mail for the first time, please follow instructions for your platform below:

If you were using Apple Mail previously, you should be prompted for Two-Step Verification automatically around the time you were scheduled for.  If you are not prompted for Two-Step Verification or your email stops working properly, please log out of your PennO365 account and log back in to activate the Two-Step Verification.  To log out of Apple Mail on MacOS, click on the Apple at the top left corner, then System Preferences, then Internet Accounts.  Select your PennO365 account, then click the minus to remove the account.

After the account has been removed, click the plus, then select Exchange.  Put in your PennO365 email address (pennkey@upenn.edu), and follow the onscreen prompts.  You can also find instructions here.

To log out on iOS, open Settings then scroll down and select Passwords & Accounts.  Locate and select your PennO365 account.  Scroll down in the new window until you see Delete Account, tap this, then select Delete Account.



After the account has been removed, return to the Passwords & Accounts window.  Tap Add Account, then select Microsoft Exchange.  Put in your Name as you would like for it to appear and your PennO365 email address (pennkey@upenn.edu), and follow the onscreen prompts.  You can also find instructions for iOS here.

Android

If you are setting up the Android mail app for the first time, please follow instructions here.

If you have any questions, please contact your support person here.