Here’s important information for Arts & Sciences students as we move to remote teaching in Spring 2020
- 2-step authentication
- Computer Labs
- Adobe Creative Cloud Access for Students
- Virtual Private Network (VPN)
- Get Help
This page is still in development. New information will be added as it become available
Students can expect to receive invitations to join Zoom sessions for classes, office hours or other class activities.
Students do NOT need Zoom accounts in order to participate in Zoom sessions initiated by instructors
- Instructors will provide you with a link to join the online session.
- The invitation link usually looks like this: https://sasupenn.zoom.us/j/1234567 but may contain other information, such as telephone numbers you can use to join by phone
- See detailed instructions on how to join a meeting
The best way to use Zoom is to install the Zoom program on your computer.
- Download and install the Zoom program
- See details about installing the Zoom app for Mac and Windows. You will use the Join a Meeting option; sign-in is NOT required
- Chromebooks are supported
- You can join a session through your web browser, but that won't provide the full set of functionality. Google Chrome is recommended
- Mobile devices are supported, but you'll get the best experience on a device with a keyboard and large screen. So use a laptop or computer if possible.
Telephone call-in is supported for all Zoom meetings.
- Use the call-in option if your computer doens't have a mic or speakers
- Use the call-in option if you are unable to join by computer or mobile device
- Zoom offers call-in numbers for around the US and around the world. See the full list of call-in numbers. Please note that these call-in numbers are NOT toll-free
- When joining by phone, you'll call into a phone number for your country, then be prompted to provide a meeting ID. The meeting ID is the 7 digit number at the end of the invitatoin link. For example, for this invitation link https://sasupenn.zoom.us/j/1234567 the meeting IS is 1235467
- Undergraduate students are not eligible for Zoom accounts through SAS.
- Students can get a free Zoom account by visiting https://zoom.us/pricing
- Spring 2020 term any student can create a free BlueJeans account by visiting http://meeting.upenn.edu BlueJeans provides functionality similar to Zoom
- Microsoft Teams is a full featured collaboration tool that includes video conferencing, chat and more. Teams is available to Penn students through Office 365 ProPlus.
Instructors and administrators will be relying on email more than ever to communicate with you. It's important that you understand how your email account is configured and check it often.
- Check your entry in the Penn directory and make sure it's correct.
- The email address listed in the Penn Directory is used by Canvas, class mailing lists and other University systems
- See instructions on how to update your entry in the Penn Directory
- Check your notification settings in Canvas. We highly recommend that you set Announcements and Administrative Notifications to be set for "right away" to your email address
- See information about SAS email accounts is available including how to reset your Google@SAS password, how to change your email delivery destination and how to get help
- See general information about 2-step verificatoin for both PennKey and email
- Information and support for 2-step verification for PennKey
- See our Google@SAS FAQ for information on 2-step verification for Google@SAS email account. Look for the item What is Google 2-Step Verification near the bottom of that page
- All on-campus campus computer labs are closed
- Virtual PC Lab
- SAS Computing and Penn Libraries have set up Virtual Labs that you can access anywhere
- These virtual labs include many programs that are included on many campus PC labs
- SAS Virtual Labs are for specific courses, and Penn Libraries Labs are for general access
- Connecting to the SAS vLab
- Lots of information about how to use Canvas is available at from Penn's Canvas information site and the Canvas Student Guide
- Get help with Canvas by contacting email@example.com
As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access until May 31, 2020, for impacted students. Learn how to enable access to Creative Cloud Desktop Apps on your personal device
- The PennVirtual Private Network (VPN) provides off-campus faculty, staff, and students with secure remote access to PennNet. The VPN allows access to the campus network and provides the same access to resources as you would get on campus.
- See important information about how to get connected to the VPN
- More information about common tech support issues is available at https://www.isc.upenn.edu/student-remote-it-support
- Students who don't have an adequate computer or internet service should contact Student Intervention Services at firstname.lastname@example.org
- A 24x7 help line is available 855-249-3243 (Toll-free)
- Send email to email@example.com