Spring 2018

Student Services

Penn offers a wide array of support services and specialized facilities developed to enhance your academic experience.


LPS Office Location & Hours

Our offices are located at:

3440 Market Street, Suite 100
Philadelphia, PA 19104-3335

Get directions and view a map of our location on campus.


  • Monday, Tuesday, Thursday, Friday - 9:00am to 5:00pm
  • Wednesday - 9:00am to 6:00pm

Extended Office Hours: TBD

Holiday hours may vary. LPS observes all University of Pennsylvania holidays.

Prospective and current students can call 215.898.7326 to schedule an appointment with a recruitment or student services specialist.


Your PennKey—your username plus password—gives you access to Penn’s electronic resources, including library databases, personal information regarding course registration and billing, unofficial transcripts and grade reports, and other information that is restricted to members of the campus community. Many instructors also maintain Blackboard sites in support of their courses that are accessible only to students with a PennKey. New students are assigned a PennKey setup code after returning the Intent to Enroll form. You will receive this information by mail, or you may visit this website to request a PennKey setup code. It will take five business days to receive your code after you request it. To activate your PennKey, go to www.upenn.edu/ computing/pennkey and follow the instructions. Your PennKey will be active within 24 hours. You must activate your PennKey before you can register for courses.

PennCard (Penn ID)

The PennCard is not only the official identification card of the University of Pennsylvania, it is the key that can literally open the University’s doors to you.

Many administrative and academic buildings require a PennCard for access at certain hours. You must show or swipe a PennCard to enter many of Penn’s libraries, and your PennCard may be required to borrow books, use reserve materials, and use the library’s computer labs. Penn Transit Services—including LUCY, the PennBus, and the shuttle service—are free of charge to all University community members with a valid PennCard. You are required to have a card in order to obtain a Penn e-mail address and be placed on course listservs.

Other benefits of the PennCard include free admission to many Penn sporting events; eligibility to make purchases at the Computer Connection; free admission to the Institute for Contemporary Art, the Morris Arboretum, and the University Museum of Archaeology and Anthropology; and access to most recreation facilities, including use of lockers and towels.

The PennCard is provided free of charge to all students enrolled in credit courses (there is a charge for replacing a lost card). All students must have a valid PennCard to access University services and facilities. After registering for a course, you can obtain a PennCard at 150 Franklin Building, 3451 Walnut Street (215.417.CARD). See www.upenn.edu/penncard/card/about. html for more features of the PennCard.


Penn departments and professors use e-mail to communicate with their students. Once you have registered for a course, you must obtain a Penn e-mail address to take advantage of the class listservs and newsgroups. For more information, go to www.sas. upenn.edu/newaccount to set up your e-mail address.

Penn Libraries

The library system at Penn consists of Van Pelt Library and 14 school and departmental libraries. The Van Pelt Library, at 3420 Walnut Street, is the central social sciences and humanities library. Visit the library website at www.library.upenn.edu to find a wealth of information about the services the library offers, from online research tutorials to library tours to technology workshops.

Academic Support

Penn’s Department of Academic Support offers a variety of services and programs to help you achieve your full academic potential. Resources available to you include walk-in tutoring assistance at the Tutoring Center, individual peer tutoring sessions, and free access to more than 600 exams in the Old Exam File.

Tutoring Center

The Tutoring Center offers free private tutorials, review sessions, and more. 220 South 40th Street, Suite 260 tel: 215.898.8596

Writing Center

The Penn Writing Center offers expert writing help to Penn undergraduate and graduate students. Tutors are trained to help students write with greater skill and confidence. 3808 Walnut Street tel: 215.898.2729 www.writing.upenn.edu/critical

Computing Facilities

Campus computer facilities are available to all students with a valid PennCard. For a comprehensive list of the public access labs on campus, including hours of operation, software offerings, and equipment available, go to www.upenn.edu/computing/ view/labs/lablist.html. The list also links to each public lab for detailed information about access, printing policies and fees, actual software versions, and specific equipment models. Note that information may change as lab consultants modify lab hours and reconfigure equipment.

The Office of Student Disabilities Services (SDS)

The University of Pennsylvania is committed to providing equal educational opportunities for all students, including students with disabilities. The Office of Student Disabilities Services (SDS) serves students from all of Penn’s undergraduate, graduate, and professional schools, providing comprehensive, professional services and programs to ensure equal academic opportunities and participation in University-sponsored programs.

The Office of Student Disabilities Services is located at:

Stouffer Commons
Suite 300, 3702 Spruce Street.

Office hours are:

Monday through Friday, from 9:00am to 5:00pm.
tel: 215.573.9235
tdd: 215.746.6320
fax: 215.746.6326
e-mail: sdsmail@pobox.upenn.edu